What It Does
Capabilities & Features
The Prolecto Order Case Manager helps organizations develop their planning before they start an order return process and prior to working a formal case. The application allows administrators to craft questions and answers by type (survey-like) for drill-down capability. Ultimately, the application allows customers or employees to create cases related to orders.
Why It Matters
Business Value
Organizations with complex order configurations may need customer support practices to help with planning before a formal case for returns is created.